Terms & Conditions

Mi Artesano - Handmade Boutique from San Jacinto Colombia

that’s why you are here

Here we will stipulate what are the rules of use in Mi Artesano. We promise not to use complicated words, but it is good that you take the time to read them, because when you start using the services of our page you will be telling us that you have already read all the terms and conditions and agree with them.

Note: There are no small letters 🙂

Who is Mi Artesano?

Mi Artesano is a brand of Emprendedores Digitales SAS with the NIT 901143612-1 (Under the terms and conditions www.miartesano.com and Mi Artesano will always refer to Emprendedores Digitales SAS.) It is a Colombian company that has all rights of exploitation of property intellectual and industrial on the website www.miartesano.com. The name of the website www.miartesano.com as well as the logo, are registered with the law, therefore, it is totally forbidden any situation the use of the logo or part of the contents that compose it (designs and texts) for advertising or commercial purposes without the consent of Emprendedores Digitales SAS. You at the time of entering www.miartesano.com acknowledge that the use of all the contents is strictly limited to personal purposes. All audiovisual, graphic and advertising material of the products that appear on the website www.miartesano.com are owned by EMPRENDEDORES DIGITALES SAS.

What is Mi Artesano?

Mi Artesano is an online store of handicrafts, which allows the sale of crafts giving the connection between the final user and our shop (hosted by local artisans from San Jacinto), where the final user can buy and customize handicrafts through the platform. All products can be paid through the PayU Latam platform which guarantees the security of your purchase.

Mi Artesano is a platform that our shop use to offer our services online. There are a variety of products on our website where the products can be customized.

Mi Artesano makes payments through the PayU Latam platform, which is certified for providing a reliable and safe service. Under no circumstance in www.miartesano.com we do not collect and / or store banking information of the cards of our users (you). EMPRENDEDORES DIGITALES SAS is not responsible for technical failures or availability of the payment platform.

In Mi Artesano it is not necessary to register to make a purchase, however, if the user decides to register, it means that you authorize us to send information and promotions from the store to the email address you register. In addition, we will provide benefits that will make your shopping experience the best. REMEMBER that under no circumstances will your personal data be transferred to third parties. If you wish to suspend any promotional or advertising communication, do not hesitate to contact us or manage it directly from your profile.

Terms & Conditions

LIMITATION OF LIABILITY

Mi Artesano is not responsible in any case for damages of any nature that may arise from interruptions in the availability of the website, either due to malfunction of the web server or the applications. Likewise, we reserve the right to withdraw any product and / or modify, suspend or terminate the provision of services or content on our website, in whole or in part, at any time, and without the need for prior notice to users (you).

The products and services offered at www.miartesano.com are made by artisans and we guarantee the legitimacy of the artisan product.

In addition, you may find links on our website from other independent websites at www.miartesano.com. The only purpose of putting them is to facilitate and encourage access to other services or sources of information on the Internet. We decline any responsibility related to the content, technical availability, access and use of these links provided in the online store.

Mi Artesano will not be held responsible in any case for damages of any kind that may be caused by the existence of viruses in the contents and other elements that may alter or damage the computer systems and / or data of the users (you). Finally, our liability under these Terms and Conditions may not exceed the amount paid after the transaction, whatever the cause or form of the action in question.

PAYMENT METHODS

All payments are made through the PayU Latam online payment platform, which is certified for providing a reliable and safe service. Under no circumstance in Mi Artesano we collect and / or store banking information of our users’ cards.Mi Artesano is not responsible for technical failures or availability of the payment platform.

PayU allows you to make payments from other countries than Colombia. Our portal uses the Colombian peso as the only currency of payments, if you make a card purchase in foreign currency, the payment will be made applying the official exchange of the day and the transaction may generate payment.

Mi Artesano reserves the right to change payment methods, being able to create new ones or eliminate any of the existing ones.

BONUSES, RAFFLES AND DISCOUNTS

Bonuses, raffles and discounts will be called experiences. The experiences are activities and / or services provided by Mi Artesano, These can be delivered in the form of a gift card, voucher, digital code or any other similar means.

Vouchers and digital codes are documents with no nominal value. These will have the validity period specified in the product description. The expiration of the voucher or digital code implies that this cannot be used and that the return of that money (NOT REAL) cannot be requested.

The description of the experiences, as well as the images and photographs, aim to give a general and illustrative idea of ​​the experiences, so they should not be considered as binding or as part of the contract with Mi Artesano.

We promise that under no circumstances will we save and / or use the information of the beneficiaries for our own benefit or deliver it to third parties. Mi Artesano is free from any responsibility for delays caused by technical failures in the beneficiary’s email.

TERMS OF SALE

To buy at Mi Artesano you must be over 18 years of age or be accessed under the supervision and consent of your parents, or who legally exercises parental authority, custody or legal guardian if appropriate.

To make purchases is not mandatory to register as a user, however, we recommend to have a better shopping experience to register, as it will grant exclusive benefits to our registered users. The information of the registry will be collected, stored and used by Mi Artesano, maintaining sufficient security standards to prevent any adulteration, loss, consultation, use or unauthorized or fraudulent access, and guaranteeing the rights of the holders of the data.

Once the registration is done, you will have a secret password, which is for personal and non-transferable use. Therefore, as a user you are solely responsible for the operations performed on and from your account. In case you know of unauthorized account use, you should notify us immediately through the contact channel or by email miartesanoctg@gmail.com.

Mi Artesano reserves the right to reject any application for registration or cancel an existing registration without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation.

Once the prices, offers and promotions are published, we will try not to modify them. However, if required, we reserve the right to modify (at any time and without prior notice) the offer, prices, promotions and specific conditions.

The order is made by selecting the product and / or service; which are automatically added to the shopping cart. While you are registered as a user, you can leave or enter, and your order will be saved, you can also add new products or services or delete others already selected.

When you are ready to make the purchase, you will be directed to PayU’s payment gateway. Keep in mind that you can cancel or cancel the purchase at any time before the final confirmation of purchase.

Once you have made the payment, we will expressly understand that you accept without reservation the prices, the description of the products and the general conditions of sale.

The purchase will be effective when the transaction has been verified and approved by PayU Latam. Once the purchase is verified, in the shortest possible time (before 24 hours), we will send the proof of purchase to the email you have registered. We will include all the information related to your purchase: the exact price, taxes, delivery address, name of the recipient, delivery time, etc.

In the event that what you have purchased is not available, we will inform you as soon as possible and we will offer you to make a new one or offer a product similar to the one purchased, of equal or superior value.

You can decide to accept our offer or request a refund of your money. In the case that you prefer that we return the money, we will ask you to send us to miartesanoctg@gmail.com the reference, purchase order number, full name, your identification, your email, your cell phone number and the reasons for the which you decline the offer.

We will be reimbursing you the total of the money that you paid through the same means that you used to pay, in a period no longer than 30 days from the date of reception of that message.

The availability of products in Mi Artesano is TOTALLY DIFFERENT from conventional companies. We do not handle inventory, remember that all the products offered in our store are personalized, where artisans work based on availability. Example, if a person ordered a product, it must wait between 3 days to 7 days (depending on the product) that the craftsman is available to return to make a product. In some articles we may offer products that are in stock, we will let you know in the description of the product.

ACCEPTANCE

The access of this website is open to any person and its mere use implies the unreserved acceptance of its Terms and Conditions and its Privacy Policies by the user. Mi Artesano reserves the unilateral right to modify the conditions of access to the website, as well as the contents included or the conditions of use contained in this document. All modified terms will take effect 10 (ten) days after its publication, and it is the sole responsibility of the user of the website to read and understand it.

To make purchases, it is required that as a user (you) you declare and accept each and every one of the conditions of the Terms and Conditions and the privacy policies. These terms and conditions and the privacy policies are applicable to all acts and transactions carried out at www.miartesano.com.

The provision of the Mi Artesano service and these conditions of use are governed by the laws of the Republic of Colombia. As a user (you) you expressly agree, by the mere use of our website, to submit yourself to the jurisdiction of the courts and tribunals of Colombia and waive any other jurisdiction that may correspond to you.

WORLDWIDE SHIPPING

Mi Artesano offers free shipping cost in purchase bigger than $100 USD. No dispatches or deliveries are made on Sundays and / or holidays. Deliveries will only be in Colombia and in any destination where Servientrega operates or in DHL in any destination they operates.

On the other hand, it will be your responsibility as buyer to provide certain and timely information of the shipment data, and make sure that there is a person who receives the orders.

Failure to comply with the foregoing exonerates Mi Artesano from any liability, and you will have to pay any extra costs that may arise.

WARRANTY

The warranty of each product will exclusively cover manufacturing defects or technical failures. The products offered by Mi Artesano are all handmade, so there may be the possibility that the product is not 100% equal to the photo. The guarantee does not apply if the product shows signs of misuse by the user (you). The warranty period is 30 days.

To process the replacement or repair of any product due to manufacturing defects or technical failures, you must send a message to miartesanoctg@gmail.com indicating the reference, details of the fault with your graphic support, purchase order number, your full name, identification number, an email and cell phone.

Keep in mind that the replacement or repair will not be appropriate if you do not have the order number or copy of the invoice; or if the warranty period has expired or if the product shows signs of misuse.

If all the documentation is in order, we will send you a guide to return the product. The product must be returned to the postal address indicated in the guide, and in the original boxes or packages and with the brochures that were included (if applicable).

On the other hand, if the refund is appropriate, we will let you know in writing within a period not exceeding 3 business days. We will refund the total of the money you paid through the same means of payment that you used, within 30 business days of receiving the notification.

If you wish you can also choose any of the following refund options, for which you must write to miartesanoctg@gmail.com: return money (assuming bank costs) or a purchase voucher of the same price in our virtual store.

RETURN POLICIES

In accordance with the Consumer Statute (article 47 of Law 1480 of 2011). Every buyer has the right to retract a purchase of goods or services made online, within 5 days after the transaction and / or delivery of the product.
For the right of withdrawal to be appropriate, the products must meet the following conditions:

  1. That it is not perishable products, for personal and intimate use, or made to measure (or customized).
    2. The products received must be in perfect condition, in the original packaging and with the labels without breaking.
    3. The products received should not show signs of use, dirt or wear.
    4. The request for withdrawal must have been sent within 5 business days after the transaction and / or delivery.
    5. The purchase order number or copy of the invoice.

If the above conditions are met, you can write to miartesanoctg@gmail.com with the following information: reference, purchase order number, full name, identification number, your email, your phone number and reasons why you request the withdrawal.

In a period no longer than 3 business days we will be answering you, indicating the steps you must follow. If you have already received the product, you will have 5 working days from the sending of this notification to return it to the address that we will indicate. Once you have sent it, you must send us the guide number sent to miartesano@gmail.com. If we have not received any news from you, we will understand that you have relinquished the retraction.

RIGHT TO THE RETRACT

In accordance with the Consumer Statute (article 47 of Law 1480 of 2011). Every buyer has the right to retract a purchase of goods or services made online, within 5 days after the transaction and / or delivery of the product.
For the right of withdrawal to be appropriate, the products must meet the following conditions:

  1. That it is not perishable products, for personal and intimate use, or made to measure (or customized).
    2. The products received must be in perfect condition, in the original packaging and with the labels without breaking.
    3. The products received should not show signs of use, dirt or wear.
    4. The request for withdrawal must have been sent within 5 business days after the transaction and / or delivery.
    5. The purchase order number or copy of the invoice.

If the above conditions are met, you can write to miartesanoctg@gmail.com with the following information: reference, purchase order number, full name, identification number, your email, your phone number and reasons why you request the withdrawal.

In a period no longer than 3 business days we will be answering you, indicating the steps you must follow. If you have already received the product, you will have 5 working days from the sending of this notification to return it to the address that we will indicate. Once you have sent it, you must send us the guide number sent to miartesano@gmail.com. If we have not received any news from you, we will understand that you have relinquished the retraction.

OVERWHELMING FORCE

The obligations contained in these Terms and Conditions will not be applicable or will be suspended by right and without any type of compensation in this regard, if the execution of the same is impossible due to a case of force majeure or a case of unforeseen circumstances.

As a user you will be informed as soon as possible and in writing of the situation. If the event or case of force majeure is prolonged for a period exceeding thirty (30 days) from the date of its appearance, this condition may be rescinded without you being able to demand compensation for the damages that this may have caused.

PRIVACY POLICY

At Mi Artesano we care about the protection of personal data and we respect the privacy of our users.
Next, we will describe our Privacy Policy for the collection and protection of the information that you provide us as a user during your visit to our portal, as well as the use that we will give you.

Personal information will be archived and stored for the time stipulated by law and / or for the time that is relevant for the purpose that was requested.

Unless you register as a user, the entry to our portal is anonymous. The personal data we collect, which in any case are private data that are not available to the public, are: names and surnames, type of document and identification number, date of birth, gender (sex), email (personal and / or labor), correspondence address (personal and / or work) and landline and / or cell phone.

When you register, you are authorizing us to send you information and promotions from our portal to the registered email. Under no circumstances will personal data be transferred to third parties. And you can as a user, at any time, request the suspension of all promotional or advertising communications.

You can access, update or cancel your personal information at any time. Likewise, you can request that your personal data not be treated as described below, by sending a written message to miartesanoctg@gmail.com.

Mi Artesano will use this information to facilitate the provision of the services and products required, track orders, send NewsLetter from the store (if the user accepts it), comply with obligations contracted with the client, evaluate the quality of products or services, customize offers that are offered in the store, conduct surveys for statistical purposes aimed at improving the service of the store, conduct surveys for statistical purposes aimed at improving the service of the store and the fight against fraud.

For security, we do not store information about customers’ credit cards or any other banking information. All electronic transactions are made through an online payment platform outside of us and managed by bank branches.

We reserve the right to modify its privacy policy at any time. Changes will be notified through the update of the date in the header of this page.

USE OF COOKIES

A cookie is a small file that is automatically downloaded and stored on the client’s computer. Cookies are necessary for the basic operation of our platform and are essential to control traffic and data communication, identify the session, track the purchase process, and remember the orders, make purchases, etc. In no case is any personal information stored in them. As a user you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive.

The acceptance of cookies is not a requirement to access www.miartesano.com. However, functionalities such as those described above cannot be executed. In which case, we are not responsible for problems and errors in the functioning of our portal because of non-acceptance or changes in the configuration of cookies.

USE OF THE COMMENT BAR

It is absolutely forbidden to use the comment bar to make harmful comments or use profanity or offensive words towards the products or in general.

The space for comments is made so that you give an objective assessment to the products that are offered and help other buyers in their choice. You will also help an artisan increase his chances of sales success. That’s why we invite you to what values ​​to the products. Your account may be suspended if we find any bad intentions in your comments.

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